Who we are
This website is operated and maintained by Xtracts; LLC. http://www.xtracts.com
Data we collect
When a visitor on our website submits an inquiry via our contact forms and or our chat app we collect the visitor’s IP address and browser user agent string to help spam detection.
Documents & Images
If a visitor to our website uploads documents and or images to the website, those files are scanned for malicious or harmful content. Uploaded files are never shared or sold to third parties.
Contact forms and live chat sessions
Xtracts keeps chat session information for no more than 30 days. Chat session content is kept for the purposes of providing a copy of the chat session upon request to the visitor who initiated the chat session. Visitors can request to receive an exported file of the personal data we hold about you, including any data you have provided to us for up to 30 days after the time that the data was received. Visitors can request that Xtracts erase any personal data held about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Embedded content from third-party websites
Xtracts may use analytical data for internal purposes only as it may pertain to customer service quality and assurance. Xtracts never sells or shares analytical data.